Requirements
Bachelor's degree in Wellness Management, Hospitality Management, Healthcare Management, Business Administration, or a related field (Master's degree preferred). Minimum of 5 years leadership experience in a luxury wellness resort, destination spa, or five-star hospitality environment. Proven experience leading multidisciplinary and multicultural teams. Strong knowledge of integrated wellness modalities, TAIM, nutrition, fitness, holistic therapies, and luxury guest experience. Demonstrated expertise in operational leadership, financial management, service excellence, and wellness program development. Excellent leadership, communication, and stakeholder management skills. Fluency in English; additional languages are an advantage.
Description
At Zulal Wellness Resort, we are seeking an experienced and visionary Director of Health & Wellness to lead our award-winning wellness operations. This executive leadership role is responsible for driving operational excellence, developing innovative wellness programs, leading multidisciplinary teams, and delivering exceptional guest experiences aligned with Zulal's and Chiva-Som's wellness philosophy. The successful candidate will champion service excellence, foster a culture of continuous improvement, and play a pivotal role in strengthening the resort's reputation as a world-class wellness destination.Key ResponsibilitiesLead the overall operations of the Health & Wellness Department, ensuring compliance with Chiva-Som standards, wellness philosophy, and local health regulations.Drive operational excellence by overseeing service quality, guest satisfaction, departmental performance, and continuous improvement initiatives.Manage departmental budgets, financial controls, resource planning, and operational efficiency to achieve business objectives.Lead, develop, and mentor multidisciplinary wellness teams while ensuring optimal staffing, training, and high performance.Develop innovative wellness programs and collaborate with Sales & Marketing to enhance the resort's wellness offerings, brand reputation, and revenue growth.Build strong relationships with guests and industry partners, ensuring exceptional guest experiences, service excellence, and long-term loyalty.Qualifications & RequirementsBachelor's degree in Wellness Management, Hospitality Management, Healthcare Management, Business Administration, or a related field (Master's degree preferred).Minimum of 5 years leadership experience in a luxury wellness resort, destination spa, or five-star hospitality environment.Proven experience leading multidisciplinary and multicultural teams, with pre-opening experience considered an advantage.Strong knowledge of integrated wellness modalities, including TAIM, nutrition, fitness, holistic therapies, and luxury guest experience.Demonstrated expertise in operational leadership, financial management, service excellence, and wellness program development.Excellent leadership, communication, and stakeholder management skills with fluency in English; additional languages are an advantage.