Requirements
Candidates must be UAE Nationals with a Bachelor's degree in Commerce, Accounting, Finance, or a related commercial discipline. Fluency in English (spoken and written) is mandatory for client-facing communication. The role requires comfort in learning new systems quickly and communicating professionally with clients via virtual meetings, email, and phone.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Insurance
About Marsh
Marsh, a business of Marsh McLennan, is the world's leading insurance broker and risk advisor. We help clients grow by shaping their risk strategies, protecting their people and assets, and supporting long-term resilience.
The opportunity
We are hiring an entry-level Benefits Operations (Operations) professional to join our Operations team in Dubai. This role is ideal for graduates or early-career UAE Nationals who are eager to learn, take ownership, and grow into a client-facing Benefits Operations professional over time.
You will begin with a manageable portfolio of client accounts and develop strong foundations in benefits administration through insurer portals and Marsh systems. As you progress, your scope and client exposure will expand.
What you will do
Process benefits administration activities, including policy endorsements
Manage additions and deletions on insurer portals
Perform administrative/back-office operations and maintain accurate records
Work extensively across computer-based platforms, including Marsh internal systems and Benefits tools
Support client servicing activities and respond to client requests when required
Manage an initial portfolio of approximately 20-25 client accounts with growth potential over time
Collaborate with team members and support operational tasks across the team
What we're looking for (critical requirements)
UAE National (Emirati) - mandatory
Bachelor's degree - mandatory (preferred: Commerce, Accounting, Finance, or related commercial discipline)
Fluent English (spoken and written) - mandatory due to client-facing communication
Comfort learning new systems quickly and working in a detail-focused operational environment
Confidence to communicate professionally with clients including virtual meetings with camera on, emails, and phone calls
Preferred
Arabic language skills
Any exposure to benefits operations, HR administration, or insurance portals
Personal attributes (highly important)
Ownership, initiative, and accountability
Energy, enthusiasm, and a positive attitude
Strong willingness to learn and adapt in a fast-paced environment
Professional maturity and strong teamwork
Working model
This role follows a hybrid model with an expectation of approximately 2 days per week in the Dubai office (flexibility may apply depending on commuting distance).
How to apply
If you are a UAE National excited to start your career in Benefits Operations and grow with Marsh, we encourage you to apply.
Marsh is committed to building a diverse, inclusive, and flexible work environment where colleagues are supported to do their best work.
Marsh Risk is a business of Marsh, a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Marsh is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex or gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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