Requirements
The Customer Service Associate will handle customer inquiries, provide efficient support and solutions, and ensure a positive customer experience. Responsibilities include managing customer interactions via phone, resolving concerns effectively, and maintaining high standards of professionalism. Qualifications include English fluency, university graduation, flexibility with rotational shifts, customer support and service skills, customer satisfaction and experience abilities, strong phone etiquette and communication skills, problem-solving abilities, multitasking capabilities, and proficiency in relevant software and CRM tools. Prior customer service experience is a plus.
Description
Role DescriptionThis is a full-time on-site role for a Customer Service Associate based in New Cairo. The Customer Service Associate will handle customer inquiries, provide efficient support and solutions, and ensure a positive customer experience. Day-to-day responsibilities include managing customer interactions via phone, resolving concerns effectively, and maintaining high standards of professionalism and communication.Qualifications- English fluency.University graduate.Flexibility with rotational shifts- Customer Support and Customer Service skills to handle inquiries and deliver excellent assistance.- Customer Satisfaction and Customer Experience abilities to enhance client relationships and address feedback constructively.- Strong phone etiquette and communication skills to manage interactions with professionalism and efficiency.- Problem-solving abilities and multitasking capabilities.- Proficiency in relevant software and CRM tools; prior customer service experience is a plus.Benefits- Highest net salary in the market.- Overnight allowance.- Transportation provided.- Medical & Social insurance provided.- Fully paid professional training.- KPIs bonus guaranteed first 3 months.or apply through WA 01029961670