✨ AI Summary
We are seeking a mid-level Quality Assurance Specialist to join our team in Giza, Egypt. The primary objective of this role is to ensure that sales and support interactions consistently meet high standards of quality and customer satisfaction. Key responsibilities include monitoring interactions, providing feedback, collaborating with sales leaders, preparing reports, and identifying process improvements. The ideal candidate will have a Bachelor's Degree in Business Administration or a related field, with at least one year of experience in quality assurance. Experience with call monitoring and certifications in COPC or Six Sigma are a plus. Strong communication, problem-solving, and attention to detail are crucial for this on-site, full-time position.
Requirements
Education & Experience:Bachelor’s Degree in Business Administration or a related field.1+ Year of experience in quality assuranceTechnical Skills:Experience monitoring sales or technical calls is preferred.Certifications in COPC or Six Sigma are a plus.Strong communication skills and a keen eye for detail.Soft Skills:Strong Communication skillsDetails orientedProblem solverInitiativeCompetencies:Attention to detailStrong business process understanding.Ownership and accountability for quality.Ability to work under tight deadlines.Mentorship and collaboration skills.Skills:Problem SolvingOwnershipTime management
Description
Objective of the Position:We’re looking for a mid‑level Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.Key Responsibilities:Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.Gather audit feedback and identify opportunities to enhance performance and processes.Share practical quality tips with sales teams to improve individual and team performance.Collaborate with sales leaders to align quality standards and calibrate evaluations.Prepare regular quality performance reports for management.Identify process gaps and suggest improvements across the sales cycle.Monitor customer feedback and integrate insights into ongoing quality improvements.