Description
Service customer consultation and feedback consulting.Customer database (DB) management (App, Excel).CRM management (new customers, existing customers, birthday customers, dormant customers, repurchase target customers, etc.).Confirm customer satisfaction after service, provide product usage guidance, and send revisit encouragement messages.Receive and handle customer complaints.Report complaint details, revisit rates, product purchases, etc. to the Operations Manager/Team Leader.Membership & non-membership application management.Consultant consulting program management.