Requirements
The ideal candidate will have a bachelor's degree and experience in a customer service-related environment. Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills are required. Experience working effectively with AI, machine learning, and data analytics tools is also a plus.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Insurance
The main duty of a CareCentre - Agent
is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with CareCentre – Team Leader and CareCentre - Manager accordingly and comply to provide a customer-oriented service at all times.
What you do
Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.
Follows communication and update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
Answers inbound calls as well as assist customers who have specific inquiries.
Builds customer’s interest in the services and products offered by the company.
Provides personalized customer service of the highest level.
Updates the existing database with changes and the status of each existing or prospective customer or member.
Documents details of telephone conversation and actions taken.
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keeps an open channel of communication.
Maintains records and closes the loop on each call by completing clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.
AI readiness: Works effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
What you bring
Individual with a bachelor's degree.
Background and experience in customer service-related environment is a desirable quality.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
How we hire
Agency statement: Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
What we offer
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!
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