Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Travel, Hotel & Tourism
General manager overview
The general manager serves as the strategic and operational leader of The St. Regis Dubai, The Palm, responsible for delivering exceptional guest experiences, driving financial performance, fostering a high-performance culture, and upholding the iconic St. Regis brand standards. This role requires an accomplished luxury hospitality leader with extensive operational expertise, a passion for personalized service, and a demonstrated ability to lead complex luxury hotel environments. The general manager will oversee all aspects of hotel operations while ensuring excellence in guest satisfaction, associate engagement, owner relations, and financial results.
Required qualifications
Minimum 5+ years of experience as a general manager within a luxury hotel environment.
Progressive hospitality leadership experience, including significant operational leadership responsibility.
Proven experience within internationally recognized luxury hospitality brands.
Strong background in hotel operations, with prior leadership experience overseeing rooms division, food & beverage, or resort operations.
Demonstrated success managing luxury hotels with complex operations and significant revenue streams.
Experience working in the Middle East and/or international luxury markets preferred.
Key responsibilities
Strategic leadership
Provide overall leadership and direction for all hotel operations. Develop and execute business strategies that drive revenue growth, profitability, market share, and brand positioning. Partner with ownership and regional leadership to achieve short- and long-term business objectives. Ensure the hotel maintains its reputation as one of Dubai's premier luxury destinations.
Operations excellence
Lead all operational departments, including rooms, food & beverage, spa, engineering, security, and guest services. Ensure flawless execution of St. Regis luxury service standards and brand expectations. Drive continuous improvement initiatives focused on guest satisfaction, quality, efficiency, and profitability. Maintain the highest levels of operational excellence, safety, compliance, and risk management.
Guest experience
Champion a culture of exceptional, personalized service and anticipatory guest care. Build strong relationships with VIP guests, luxury travel advisors, key accounts, and community stakeholders. Monitor guest feedback and satisfaction metrics, implementing action plans to ensure superior service delivery.
Financial management
Deliver budgeted revenues, GOP, EBITDA, and other key financial targets. Maximize hotel profitability through effective revenue management, cost controls, and operational efficiencies. Analyze market trends, competitive intelligence, and business performance to identify opportunities for growth.
Talent leadership
Attract, develop, and retain top hospitality talent. Foster an inclusive, engaged, and high-performance culture. Provide coaching and mentorship to the executive leadership team and department heads. Drive associate engagement and talent succession planning initiatives.
Stakeholder management
Maintain strong relationships with ownership, corporate leadership, and key business partners. Represent the hotel within the local community and luxury hospitality industry. Ensure transparent communication and effective governance practices.
Equal opportunity employer statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About St. Regis Hotels & Resorts
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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