Requirements
High school degree with 1-2 years of retail sales experience. Requires good verbal communication skills, ability to perform heavy lifting and stand for a minimum of 8 hours, and an eye for fashion trends. A friendly demeanor is also essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Retail Sales Representative is instrumental in driving sales and providing a pleasurable retail customer experience. This role involves maintaining store presentation standards, assisting customers with product knowledge, and executing operational duties such as housekeeping and security aspects. As the face of the brand, the representative is expected to exemplify positive behavior and uphold company policies.
What you will do
Customer Service
Creates a sparkling clean and organized environment by maintaining store standards and cleanliness to provide a high level of customer service.
Greets customers immediately upon entering the store with a smile and a friendly greeting.
Provides efficient service at the cash wrap, offers gift cards, captures customer information in the database, and maintains cash wrap cleanliness.
Provides quality service in the fitting rooms, follows up with customers in a timely manner, and attempts to add on to the sale.
Sincerely thanks all customers for shopping as they exit the store and invites them back.
Operational Support
Assists the Store Manager with day-to-day store operations including opening, closing, store management cover, and security aspects.
Runs the store in the absence of the Store Manager if required.
Trains new staff on the Point of Sale (POS) operation and is responsible for corrective actions at the POS.
Ensures compliance with in-store procedure regarding pricing and ticketing to protect the company against losses.
General Responsibilities
Participates in and attends all store meetings and other related functions.
Represents a positive attitude toward the merchandise, the brand, and the company.
Participates in all inventories and assumes other duties as assigned by store management.
Meets or exceeds weekly sales goals and adheres to company policies and procedures.
Required skills to be successful
Strong customer service orientation
Proficient in POS systems and sales transactions
Excellent verbal communication skills
Ability to work flexibly with peers and management
What qualifies you for the role
High school degree
1-2 years of retail sales experience
Good verbal communication skills
Ability to perform some heavy lifting and stand for a minimum of 8 hours
An eye for fashion trends
Friendly demeanor
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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