Description
Job Requisition ID: 177893 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayPosition SummaryThe PDI Technician is responsible for conducting Pre-Delivery Inspections (PDI) on all new vehicles prior to customer handover, ensuring each unit is delivered in flawless mechanical, electrical, and cosmetic condition.The role serves as the final quality gate before customer delivery and directly impacts brand reputation, customer satisfaction, NPS, and warranty claim prevention at the point of handover. The PDI Technician operates under strict OEM checklists, zero-defect standards, and dealership delivery timelines to ensure every vehicle meets manufacturer and customer expectations before release.By maintaining delivery quality and preventing post-handover issues, the PDI Technician plays a critical role in protecting both customer trust and dealership operational performance.Key ResponsibilitiesPre-Delivery Inspection. Perform comprehensive Pre-Delivery Inspections on all new vehicles in line with OEM-defined check sheets, delivery standards, and dealership processes. Verify mechanical systems, electrical functions, fluid levels, battery health, software status, and cosmetic condition before release for delivery. Inspect body panels, paint condition, interior trim, lighting systems, tyres, and all factory-fitted equipment to ensure zero visible defects. Activate, configure, and update vehicle systems including infotainment, telematics, connected services, and OEM software updates where requiredDefect Identification & Rectification. Identify and document transit damage, manufacturing defects, missing components, or quality issues prior to vehicle handover. Perform minor rectifications immediately where possible and escalate major technical or cosmetic issues to the Workshop Supervisor for resolution. Coordinate with Body Shop, Polisher, Parts, and Accessories teams to ensure complete rectification before final delivery approval. Ensure all corrective actions are completed within agreed timelines to avoid delivery delays and customer dissatisfactionAccessory Fitment & Vehicle Preparation. Install approved accessories and dealer-fit options in accordance with OEM standards and dealership quality requirements. Verify correct fitment, functionality, and final appearance of all installed accessories before release. Conduct final road tests where required and confirm valet readiness, fuel level, EV charging status, and delivery presentation standards. Prepare the vehicle for final handover and release it to the Sales or Handover team with full documentation completionQuality, Safety & Reporting. Maintain accurate PDI records, defect logs, accessory installation reports, and rectification history within the Dealer Management System (DMS). Ensure compliance with OEM warranty policies, transit damage procedures, stockyard controls, and pre-delivery audit requirements. Follow all workshop safety procedures, PPE usage standards, housekeeping expectations, and HSE compliance protocols. Support continuous improvement initiatives related to delivery quality, defect prevention, and operational efficiency within PDI operationsEducational Requirements. Automotive Diploma, Vocational Certificate, or equivalent technical qualification. OEM PDI certification or manufacturer technical training is highly preferredExperience Requirements. Minimum 2-4 years of workshop, PDI, or vehicle preparation experience within a franchised automotive dealership environment. Previous hands-on exposure to new vehicle delivery preparation and OEM PDI processes is strongly preferred. Experience with passenger vehicles, premium brands, or EV delivery preparation is considered an advantageTechnical Skills. Strong mechanical and electrical understanding sufficient to verify factory condition and delivery readiness. Familiarity with OEM diagnostic tools and systems for software updates, configuration, and system activation. Ability to interpret PDI check sheets, accessory fitment guides, OEM bulletins, and technical service procedures. Basic working knowledge of DMS platforms for job booking, accessory requests, and defect reporting. Awareness of EV-specific PDI requirements including battery charge level, HV safety checks, and software validationAbout Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.