Requirements
Bachelor's degree or equivalent with at least 1 year of experience in performance metrics, process improvement, or lean techniques. Must be fluent in English and Arabic. Experience in training, performance management, and coaching/mentoring is preferred. Advanced knowledge of Microsoft Excel and familiarity with Kaizen and Lean methodologies are also desirable.
Description
DescriptionThe Learning Programs Coordinator works with the Regional Learning Programs Manager and sites leadership team to coordinate and support tactical and strategic projects and all training related activities for the sites. The individual in this position will provide high level program facilitation and administrative management. The Learning Programs Coordinator will play an integral role in ensuring all compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date and will dive deep into the training effectiveness data analysis. The Learning Programs Coordinator is assigned to the Learning Department and will manage specific responsibilities in that department.Coordinate and facilitate all training related programs.Assist with creation of training documents; utilize various programs to design effective training assetsEnsure compliance with all Safety Training requirements and ensure accurate record keepingIdentify and train Ambassadors and/or trainers to perform duties; provide continuous development and effectively complete manager on-boarding, cross-training events, and various other associate continuous training programsTrack performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performanceDrive the execution of all learning related audits and support operational initiativesManage ticketing system and ensure tickets are closed within expected timelineManage Process Coaching Program and ensure daily expectations are metPartner with Regional Learning Programs Manager to develop and track effectiveness of training programs.Monitor adherence to all established training programs to ensure standard work is achievedAssess developmental needs for individuals and groups and develop plans to close gapsPartner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changesFully understand workflow and daily production goalsParticipate in labor planning; partner with operations leaders to plan for new hire on-boarding and trainingPartner with Ops and leadership team to verify performance management process is followed and retrains are completed on timeDocument feedback results to help the learning department identify strengths as well as areas of improvementSolve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolveBalance and prioritize multiple tasksMaintain a positive attitude and presence on the floorActively seek ongoing skill development.Basic Qualifications Bachelor's degree or equivalent 1+ years of performance metrics, process improvement or lean techniques experience Speak, write, and read fluently in English Speak, write, and read fluently in Arabic Experience in training, performance management and coaching/mentoringPreferred Qualifications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Bachelor's degree in business, engineering, operations, supply chain, transportation logistics Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. Knowledge of Kaizen and Lean methodology techniques Experience in stakeholder and communication managementOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Souq.com for E-Commerce LLC - G32Job ID: A10459577