Oracle Hospitality is establishing a new Customer Support Hub in Agadir Bay, Morocco, and is seeking a Technical Support Manager. This role involves leading a team of analysts providing 1st level support for Oracle Hospitality products like OPERA and MICROS. The manager will be responsible for the yearly business plan, departmental objectives, service levels, employee performance appraisals, and serving as a company spokesperson for customer needs. The position is onsite in Agadir and offers opportunities for continuous training and career growth within Oracle.
Required Skills
Soft Skills & Professional Competencies
○Team Leadership○Problem Solving
Business, Sales & Management
○Customer Success○Performance Management
🎁 Benefits & Perks
flexible medical, life insurance, and retirement options, volunteer programs
Requirements
The Technical Support Manager will lead a team providing 1st level support for Oracle Hospitality solutions. Responsibilities include developing and executing the client relations business plan, establishing departmental objectives and service levels, preparing employee performance appraisals, and acting as a company spokesperson for customer inquiries.
Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.