Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Business Banking, you are an integral part of the team that is building a new, digital-led Property & Casualty Insurance agency business supporting our 7M+ small business clients. You contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and test environment cycles.
- Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
- Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
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Preferred qualifications, capabilities, and skills
- Insurance experience strongly preferred, especially working with insurance agencies