Customer Helpdesk Specialist.SC - Replenishment - West

🏢 Panda Retail Company
📍 Saudi ArabiaFull-timeOn-site
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
The Customer Helpdesk Specialist will act as a liaison between internal customers and supply chain functions (planning and logistics) to resolve operational issues and ensure service delivery. Key responsibilities include analyzing stock situations to make decisions on overstock, damaged, and expired items, preparing and executing store pre-issues in the system, and responding to internal customer inquiries. This role also involves monitoring and reporting recurring issues to support process improvements, collaborating with logistics and planning teams, and maintaining accurate documentation. The position requires a Bachelor's degree in a related field, 2-5 years of business experience, strong analytical and organizational skills, and proficiency in Microsoft Office. Fluency in both English and Arabic is mandatory.
Requirements
Bachelor's degree in business administration, management, industrial engineering, or related field with equivalent experience. Requires 2-5 years of business-related experience, with the ability to lead cross-functionally and supervise a team. Strong analytical, organizational, and computer skills, including Microsoft Office, are essential, along with a high degree of accuracy and attention to detail. Fluency in both English and Arabic is required.
Description
Job DescriptionJob Purpose :Helping internal customers by being the link between them and the different supply chain functions (i.e. planning and logistics). Prepare analysis of stock situation to take decisions on Overstock, Damaged & Expiry. Prepare stores pre-issues and execute them in the system.  Key Accountabilities :Coordinate and communicate between stores and supply chain functions to ensure timely resolution of operational issues and seamless service delivery. Analyze stock levels, overstock, damaged, and expired items to support data-driven decisions that minimize losses and improve inventory efficiency. Prepare and execute store pre-issues and stock adjustments in the system to ensure accurate inventory records and smooth operational flow. Respond to internal customer inquiries and requests related to supply chain operations to ensure prompt assistance and high satisfaction levels. Monitor and report recurring store issues and bottlenecks to support continuous improvement in logistics and planning processes. Collaborate with the logistics, planning, and inventory control teams to ensure timely stock movements, replenishments, and corrective actions. Maintain accurate documentation and records of store requests, stock adjustments, and issue resolutions to ensure traceability and compliance with internal procedures. Identify and escalate critical operational challenges to ensure timely intervention and avoid business disruptions. Support system updates and process improvements within the helpdesk function to enhance efficiency, accuracy, and user experience for internal stakeholders. Skills DescriptionEducationBachelor's degree in business administration, management, industrial engineering, or related field with equivalent experience. Experience, Skills & Competencies2-5 years business-related experience. Ability to lead cross-functionally. Ability to supervise a team. Analytical and organizational skills. Details oriented & extreme accuracy is needed. Alertness to data changes. Manage the workload and meet the deadlines. Strong computer skills, including Microsoft Office. Advanced Communication skills. Language (both English and Arabic). Applicable for Special Needs (Yes/ No)No
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00