Requirements
Requires 3-5 years of directly related experience and a graduate equivalent degree. Must possess established skills and knowledge of theory and principles within a professional discipline, using functionally specific knowledge. Strong analytical skills, judgment, and broad conceptual and practical experience are essential for solving complex problems.
Description
Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.