✨ AI Summary
The Senior Associate, Design Program Manager - Operations Experience Design role focuses on shaping design delivery at scale within the Corporate and Investment Bank Operations. This position involves leading complex programs, driving operational excellence, and enhancing collaboration to ensure high-quality user experiences. The role requires partnering with design, product, technology, and finance teams to align resources, strengthen governance, and increase delivery transparency. Key responsibilities include overseeing program delivery, driving cross-functional collaboration, producing executive reporting, embedding quality mechanisms, and piloting tool/process improvements, including AI and automation.
Candidates must have experience in leading operational improvements, change initiatives, UX disciplines, and partnering with finance/business management. Strong stakeholder management, communication, and relationship-building skills are essential. Proficiency with program/project tools (Jira, Confluence) and productivity suites (Microsoft Office), along with familiarity with design and AI-assisted tools (Figma, GitHub Copilot), is required. Preferred qualifications include experience supporting the end-to-end product development lifecycle, knowledge of design industry trends, strong facilitation skills, and Project Management or Agile/Scrum certification.
🎁 Benefits & Perks
comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching
Requirements
Requires experience in leading operational improvements and change initiatives, working knowledge of UX disciplines and user-centered methods, experience partnering with finance/business management, strong stakeholder management and communication skills, ability to champion best practices, proficiency with program/project tools like Jira and Confluence, and familiarity with design and AI-assisted tools.
Description
Help shape how design delivers at scale across a global organization. Join our Experience Design team to drive operational excellence, stronger collaboration, and consistently high-quality user experiences across Corporate and Investment Bank Operations.
As a Senior Associate Design Program Manager within Experience Design (XD) for Corporate and Investment Bank (CIB) Operations Experience Design (OXD), you will lead delivery for complex programs and enable the design organization to operate efficiently and predictably. You will partner closely with design leads, product, technology, and finance/business management to align resources with strategic priorities, strengthen governance, and increase delivery transparency. In this role, you will enhance ways of working across teams by scaling effective practices, managing risks, and promoting adoption of tools and approaches (including AI and automation) that improve both quality and speed of delivery.
Job responsibilities
- Oversee delivery for assigned portfolios/programs, partnering with design and product leads to align XD capacity and priorities
- Drive cross-functional collaboration and scalable ways of working, increasing visibility of design delivery and improving team efficiency
- Partner with finance and business management to support portfolio governance, resource allocation, and prioritization
- Produce executive-ready reporting on status, outcomes, risks/issues, and financials; drive timely escalation and resolution
- Embed quality and efficiency mechanisms into the design and product development lifecycle in partnership with product and engineering
- Identify and pilot tool/process improvements (including AI and automation), sharing learnings and standardizing successful practices
- Develop and maintain reusable standards (SOPs, templates, playbooks) and support engagement/communication to sustain team health
Required qualifications, capabilities, and skills
- Experience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teams
- Working knowledge of UX disciplines and user-centered methods, tools, and workflows
- Experience partnering with finance/business management stakeholders in complex, regulated environments
- Strong stakeholder management, communication, and relationship-building skills across varied seniority levels
- Demonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomes
- Proficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)
- Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools
Preferred qualifications, capabilities, and skills
- Experience supporting the end-to-end product development lifecycle
- Knowledge of current design industry trends and evolving best practices
- Strong facilitation skills, including workshops, decisioning, and alignment forums
- Project Management or Agile/Scrum certification (or equivalent experience)