Requirements
Experience: 6–10 years of experience managing e-commerce websites or digital store operations (Apparel / Retail fashion background in Egypt is highly preferred).Platform Familiarity: Hands-on experience operating major e-commerce CMS platforms (e.g., Shopify, Magento/Adobe Commerce, WooCommerce, or custom CMS dashboards) from an admin/user perspective (no coding required).Skills & Tools:Proficiency with Google Analytics (GA4) and website performance tracking.Strong understanding of e-commerce metrics and online customer purchasing behavior.Basic knowledge of digital marketing (SEO basics, standard promo tracking) to align with performance teams.
Description
1. Digital Merchandising & Catalog OperationsManage product listings, categories, pricing, descriptions, high-resolution imagery, and inventory levels across the website.Plan and execute digital visual merchandising strategies to highlight best-sellers, new arrivals, and seasonal campaigns.Align online product availability with retail store inventories to ensure accurate stock representations.2. Website Operations & User Experience (UX)Ensure seamless navigation, functional checkout processes, site speed monitorization, and flawless user journeys across desktop and mobile devices.Collaborate with external software vendors/technical agencies to log bugs, request platform enhancements, and track issue resolutions.Perform regular quality assurance (QA) audits across all web pages and promotion codes.Ensure the website’s response is smooth, rapid, downloadable and user friendly.3. Commercial & Campaign ExecutionWork closely with Marketing and Commercial teams to align online sales campaigns with in-store promotional calendars (e.g., seasonal launches, major sales events).Coordinate the setup of online exclusive discounts, coupons, and loyalty program integration.4. Analytics & Performance TrackingMonitor key e-commerce metrics (e.g., traffic, conversion rate, average order value, bounce rate, cart abandonment rate).Analyze customer browsing behavior to identify drop-off points and implement Conversion Rate Optimization (CRO) initiatives.Generate weekly and monthly operational and sales performance reports for senior leadership.5. Logistics & Customer Support AlignmentPartner with supply chain and fulfillment teams to ensure timely order dispatch and clear shipping updates.Work with the customer service team to address web-related customer friction points, complaints, and feedback promptly.