Requirements
The Support Engineer 1 role requires Arabic and English language proficiency. Key responsibilities include providing functional and technical support for Oracle Health solutions, investigating and troubleshooting incidents, performing application maintenance, serving as a customer point of contact, and documenting activities. Core competencies include planning and execution, collaboration, problem-solving, continuous learning, and continuous improvement.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Software & Internet Services
Position overview
The Support Engineer 1 role will support the delivery and ongoing operations of Oracle Health Solution offering in the Middle East region and rest of the international client support. Arabic and English language proficiency is essential to effectively support customer delivery and engagement across the region.
The successful candidate will work in a collaborative team environment, providing functional and technical expertise to customers while troubleshooting issues, maintaining applications, and delivering a high-quality support experience.
Key responsibilities
Provide functional and technical support for Oracle Health solutions, including the Clinical AI Agent offering.
Investigate, troubleshoot, and resolve incidents across front-end and back-end applications.
Perform application maintenance and support activities to ensure reliable service delivery.
Serve as a point of contact for customers, responding to technical and functional inquiries through phone, electronic, and in-person channels.
Build effective relationships with customers and collaborate closely with internal stakeholders.
Clearly communicate investigation progress, findings, resolutions, and next steps.
Document troubleshooting activities, investigation notes, resolutions, and lessons learned throughout the lifecycle of service requests.
Prioritize work according to issue severity, urgency, and customer impact.
Participate in an on-call rotation as required.
Travel up to 20%, based on business and customer needs.
Arabic language support
Provide Arabic and English language support for technical and non-technical customer interactions.
Assist with verbal and written translation when required to support customer delivery.
Help ensure clear and effective communication with Arabic-speaking customers and stakeholders.
Core competencies
Planning & executionComplete assigned tasks within agreed timelines and in accordance with project and customer requirements. Prioritize activities effectively and adapt to changing business needs.
Collaboration & partnershipWork effectively with team members, customers, and stakeholders to achieve shared objectives and deliver a positive customer experience.
Problem solvingApply established troubleshooting methodologies to investigate common technical issues, analyze relevant information, and escalate complex problems when appropriate.
Continuous learningDevelop knowledge of Oracle Health products, emerging technologies, AI-enabled solutions, and relevant industry practices. Actively incorporate feedback and participate in training and development opportunities.
Continuous improvementIdentify opportunities to enhance processes, workflows, documentation, and support practices to improve operational efficiency and customer outcomes.
Career level - IC1
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
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About the Company
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
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