Residence Administrator

Required Skills

The ideal candidate will have proven experience in administrative management or residential facility operations, strong proficiency with property management software and Microsoft Office applications, and excellent written and verbal communication skills in English. Demonstrated ability to manage multiple tasks, prioritize effectively, and possess strong interpersonal and customer service skills are also required.

Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Administration & Secretarial Company Industry Travel, Hotel & Tourism Company description SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury. Job description We are seeking a detail-oriented and organized Residence Administrator to join our team in Dubai, United Arab Emirates. In this role, you will serve as the primary point of contact for residents while managing day-to-day administrative operations of our residential facility. The ideal candidate will demonstrate exceptional organizational skills, strong interpersonal abilities, and a commitment to providing professional support to our residential community. Responsibilities include: Manage resident inquiries, requests, and concerns in a timely and professional manner Maintain accurate and up-to-date resident records, documentation, and administrative files Coordinate scheduling for facility maintenance, repairs, and common area usage Prepare and distribute resident communications, newsletters, and important announcements Process resident applications, move-ins, move-outs, and lease-related documentation Monitor facility compliance with organizational policies and local regulations Coordinate with maintenance and housekeeping staff to ensure facility standards are met Manage resident accounts, billing inquiries, and payment processing Organize and facilitate community events and resident engagement activities Maintain inventory of supplies and equipment for administrative and facility operations Prepare reports and analyze data related to resident satisfaction and facility operations Serve as a liaison between residents, management, and external service providers Qualifications Proven experience in administrative management or residential facility operations Strong proficiency with property management software and Microsoft Office applications Excellent written and verbal communication skills in English Demonstrated ability to manage multiple tasks and prioritize effectively Strong interpersonal and customer service skills with a resident-focused approach Proficiency in scheduling systems and database management Ability to maintain confidentiality and handle sensitive information professionally Problem-solving skills and ability to resolve resident concerns diplomatically Attention to detail and accuracy in record-keeping and documentation Experience coordinating with maintenance and operational teams Familiarity with residential facility compliance requirements and best practices Ability to work independently and as part of a collaborative team Flexibility to adapt to a multicultural residential environment About the Company A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents. We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Apply Now