Requirements
Diploma in Hospitality Management or equivalent. Minimum one year working experience in the luxury hotel industry in the same role. Must be guest focused, a team player, trustworthy, responsible, composed, able to handle pressure, and have attention to detail. Excellent communication in both English and Arabic is required.
Description
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.Are you a master of craft Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city's largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.About The JobBased at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.As Reservations Agent, you will be responsible for the following duties:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availabilityEnsure clients satisfaction and adherence to Emirates Palace Mandarin Oriental service standardsFollow internal credit policyFollow up on lost business and bring information about them to the knowledge of the department superiorsSpot-check reservations made the previous day and check all VIP arrivalsTest calls LQA / IFH results > 85%Follow the internal up-sell program for Reservations departmentAs Reservations Agent, We Expect From YouDiploma in Hospitality Management or equivalentMinimum one year working experience in the luxury hotel industry in the same roleGuest focusedA team player who delivers at his/her bestTrustworthy and responsibleComposed and able to handle pressureAttention to detail Excellent communication in both English and ArabicOur commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.We're Fans. Are you