Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
About the company
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Shopping Experience Team Leader is responsible for driving sales growth and maintaining long-term profitability through establishing strong relationships with customers and ensuring their satisfaction. This role involves implementing a standardized IKEA shopping method, supporting the mechanical sales process, and overseeing self-serve service. The leader will inspire and manage a team using knowledge of IKEA products and services, market insights, and customer understanding.
What you will do
Ensure customer guidance is in place for smooth customer flow.
Maintain waiting time and queuing policy benchmarks.
Support co-workers in resolving customer complaints promptly.
Ensure co-workers provide excellent customer service and acknowledge customers.
Motivate and inspire the department team using knowledge of IKEA product range.
Coach co-workers, support their training paths, and oversee probation periods.
Ensure team awareness of target sales, services, and EBP.
Ensure co-workers are trained to provide accurate information to customers.
Find more effective ways of working to reduce costs.
Ensure department SOPs are shared with co-workers.
Receive, count, and sign off cash float from Accounts Department.
Organize cash and coins correctly in tills by denomination.
Prepare reconciliation documents to account for all transactions at the end of the day.
Required skills to be successful
Proactivity in identifying and solving issues.
Excellent communication and interpersonal skills.
Ability to lead and motivate a team effectively.
Strong customer focus and service orientation.
What qualifies you for the role
High school diploma is required.
3-4 years of experience in retail industry.
Proficiency in English is a must; Arabic language is preferred.
Strong leadership and problem-solving skills are essential.
Additional information
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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