Requirements
High school qualification and 3 to 4 years of retail sales or customer service experience are required. The role involves delivering excellent customer service, identifying customer needs, recommending products, handling transactions, and managing customer complaints.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
Functional roles and responsibilities
To deliver excellent customer service through: identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
Maintain personal grooming standards as advised by the store manager.
Maintain clean and organized display, fitting rooms and stock areas.
Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
Recruit customers for the database, accurately entering their details on the POS system.
Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Education/certification and continued education
High school qualification
3 to 4 years retail sales or customer service experience
About the Company
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.
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