✨ AI Summary
The ICQA Supervisor will be responsible for planning and resourcing their function, identifying training needs, managing absence and performance, and coaching their department to foster a culture of productivity. Key responsibilities include supervising daily activities, ensuring safety, quality, performance, and member experience, setting departmental expectations, promoting teamwork, understanding and enforcing safety procedures, prioritizing tasks, exhibiting professional behavior, driving results, enforcing company policies, and nurturing ideas for improvement plans. The role involves working closely with HR, Facilities, Safety, and IT, tracking production metrics, developing improvement strategies, assisting with long-term operational plans, mentoring and training staff, recognizing performance, and conducting timecard reviews. Flexibility in schedule, including extended hours and holidays, is expected.
Requirements
1+ years of experience with Microsoft Office products and applications. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience in operations management. Upper intermediate proficiency in English. Basic knowledge of operational requirements, environment and rules. Statistical mindset with focus on details and numbers.
Description
DescriptionAs a Supervisor, you'll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.Basic Qualifications 1+ years of Microsoft Office products and applications experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPreferred Qualifications Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in operations management Upper intermediate proficiency in English Basic Knowledge of operational requirements, environment and rules. Statistical mindset with focus on details and numbers.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Souq.com for E-Commerce LLCJob ID: A10449890