Description
Your Role:The Senior Manager - RCM will lead the end-to-end Revenue Cycle Management operations of Aster Clinics across the UAE network, ensuring optimized billing, efficient claims processing, and full regulatory compliance. The role will drive strategies to reduce claim rejections and revenue leakage, strengthen payer relationships, and improve overall financial performance.Your Responsibilities:Drive end-to-end revenue cycle excellence and continuous improvement initiatives across all Aster Clinics to enhance billing efficiency, quality, and collections.Oversee the eligibility verification and approvals process to ensure timely authorization, accurate documentation, and seamless patient billing experience.Standardize billing, coding, and claims workflows, SOPs, and operating models across the network to ensure consistency and compliance.Establish and monitor RCM KPIs, dashboards, MIS, and governance cadence, including monthly and weekly performance reviews with clinic leadership.Oversee revenue cycle P&L performance in partnership with Finance, ensuring achievement of collection targets and reduced revenue leakage.Lead cost optimization, staff productivity, and resource utilization initiatives across billing and RCM teams.Improve claims turnaround time, denial rates, and overall payer experience through process redesign and data-driven interventions.•Strengthen coordination with CRM, Marketing, Insurance, and Business Development teams to drive collections, conversion, and payer retention.Partner with IT and Digital teams to enhance EMR billing workflows, automation, reporting, and adoption of digital claims tools and dashboards.Support new clinic commissioning, expansion, and feasibility studies from a revenue cycle readiness and billing excellence perspective.Identify new payer opportunities, market gaps, and revenue enhancement strategies aligned with RCM capabilities.Ensure operational readiness for audits, accreditation, regulatory compliance, and quality standards across all clinics.Lead change management, capability building, and performance coaching for billing executives, coders, and RCM coordinators.Drive claims and denial management initiatives to reduce rejections and enhance cash flow.Ensure effective implementation of SOPs and governance frameworks across the RCM function through strong team oversight.Lead grievance redressal mechanisms for payers, patients, and staff, ensuring timely resolution and continuous improvement.Ensure clinical teams are supported with accurate documentation and billing infrastructure to enable efficient claims processing.Act as a strategic advisor to clinic and business leadership on revenue cycle performance and financial growth initiatives.