Description
Cold Email Specialist (Deliverability, Client Success & Campaign Operations) – RemotePosition Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.S. business hoursAbout the RoleAt Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.This is not a passive account management role.You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention. You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.What You’ll OwnClient Campaign OwnershipManage a portfolio of 20–30 active client accounts.Serve as the primary point of contact for campaign performance and communication.Lead client check-ins and performance reviews.Manage expectations and provide proactive campaign updates.Build long-term client relationships.Identify risks early and proactively reduce churn.Cold Email Campaign PerformanceDiagnose and optimize underperforming campaigns.Troubleshoot:Deliverability issuesInbox placementDomain reputationSpam issuesList qualityLow reply ratesOptimize:Subject linesMessagingSequencesPersonalizationQuality-check campaigns before launch.Continuously improve campaign performance through testing and optimization.Deliverability & InfrastructureManage and optimize:Warm-up systemsInbox reputationSending domainsDNS configurationSPFDKIMDMARCMonitor inbox placement and sender health.Troubleshoot technical campaign issues independently.Collaborate with technical teams to improve outbound infrastructure and automation.Copywriting & Campaign OptimizationWrite and refine outbound cold email copy.Improve:Open ratesReply ratesPositive response ratesTest messaging variations using campaign performance data.Balance personalization with scalable outreach.Process Improvement & OperationsBuild and maintain campaign documentation and SOPs.Improve operational workflows and delivery processes.Track:SLAsClient healthCampaign performanceOperational metricsHelp build scalable systems as the company grows.Cross-Functional CollaborationWork closely with:DevelopersInfrastructure teamsOutreach specialistsLeadershipCoordinate campaign execution and issue resolution.Report directly to the founder on:Campaign performanceClient risksRetentionOperational improvementsWhat Success Looks LikeClients remain satisfied and renew their services.Campaigns maintain strong inbox placement and deliverability.Reply rates and conversion rates improve consistently.Campaigns launch accurately and on time.Operational workflows remain organized and scalable.Technical and client issues are resolved proactively.What Makes You a Strong FitYou take ownership instead of waiting for direction.You thrive in startup environments with evolving systems.You understand that deliverability is just as important as messaging.You’re equally comfortable solving technical and client-facing challenges.You communicate confidently with founders and executives.You focus on outcomes, execution, and continuous improvement.Required Experience & SkillsExperienceExperience working in:Cold email agenciesLead generation companiesOutbound sales organizationsStartup operationsStrong expertise in:Cold email strategyDeliverabilityInbox placementWarm-up systemsOutbound infrastructureStrong outbound copywriting skills.Experience troubleshooting:Spam issuesDomain reputationLow-performing campaignsTechnical understanding of:APIsAutomationsWorkflowsOutbound systemsDaily experience using:ChatGPTClaudeAI-powered automation workflowsStrong client communication and relationship management skills.Comfortable working independently in fast-paced environments.Nice to HaveExperience using:InstantlySmartleadClayApolloLemlistOutreachHubSpotFamiliarity with:ZapierMakeWebhooksAutomation platformsExperience scaling outbound systems for startups or agencies.SaaS or lead generation industry experience.Tech StackInstantlySmartleadClayApolloLemlistOutreachHubSpotZapierMakeChatGPTClaudeWhat a Typical Day Looks LikeReview campaign dashboards and inbox health.Troubleshoot deliverability and reply-rate issues.Optimize copy, targeting, and sequencing.Meet with clients to review campaign performance.Coordinate with outreach and technical teams.Launch and quality-check new campaigns.Monitor domain reputation and warm-up systems.Update SOPs and operational documentation.In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.Key Metrics for Success (KPIs)Client retention and churn reduction.Inbox placement and deliverability rates.Campaign reply and conversion rates.Client satisfaction and relationship health.SLA adherence and operational consistency.Overall improvement in client campaign performance.Why This Role Stands OutHigh ownership with direct impact on client success.Close collaboration with founders and technical teams.Blend of:DeliverabilityCampaign operationsClient successOutbound strategyCopywritingOpportunity to build scalable outbound systems.Fast-paced startup environment with long-term growth opportunities.Career progression into:Client Success ManagerOutbound Operations LeadDeliverability SpecialistGrowth Operations ManagerInterview ProcessApplication ReviewSpark Hire Intro Video (3–5 minutes)Founder InterviewOffer & OnboardingWhat Happens After You ApplyAfter submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention. You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency. Your video will be reviewed by the hiring team before moving to the founder interview.You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.Apply NowIf you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you. Apply today and help build high-performing outbound systems that drive measurable business growth.