Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in Treasury Services, USD Clearing, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will contribute on discovery, solution design and roadmap shaping for the USD Clearing processing application transformation and will partner on Channels uplift initiatives as a payments SME.
Job responsibilities
- Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
- Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
- Partners with Product Management, Client Service, Implementations, and Operations to capture requirements, map pain points, and translate them into prioritized product outcomes.
- Produces product & design artifacts: BRDs/epics, journey maps, workflow diagrams, operating model changes, and client-facing value propositions.
- Owns delivery for roadmap initiatives: scope, milestones, dependencies, resourcing, and release planning.
- Ensure end-to-end delivery across technology and operational teams, including integration, testing strategy environment readiness.
- Ensures solutions support full payments lifecycle: initiation, validation/enrichment, routing, screening, posting/settlement, reconciliation, reporting, returns, investigations, and client notification.
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive experience leading operational management and change readiness
- Experience in enterprise-wide release and deployment processes and strategies
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Strong knowledge of payments rails and operating models (e.g., Wires, RTP/FedNow, Swift/cross-border, treasury payment APIs).
- Demonstrated ability to lead in a matrixed, regulated environment with senior stakeholder management.
- Experience partnering with engineering teams on solution design, delivery planning, and production launch readiness.
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field.
- Proficient knowledge of the product development life cycle, design, and data analytics.
- Experience with ISO 20022, payment message formats, payment orchestration, and API platforms.
- Familiarity with screening/fraud controls, investigations/returns, reconciliation, and operational tooling.