Requirements
• Education: Bachelor’s Degree in Computer Science or equivalent relevant degree.• Years of Experience: 5 to 7 years of proven experience in IT technical support and network administration.• Industry Experience: Any industry (Real Estate / Corporate experience is a plus).• Certifications & Systems:CCNA (Cisco Certified Network Associate)CCNP (Cisco Certified Network Professional)Solid hands-on experience with Security Applications (VPN, Antivirus), Biometric Attendance Systems, and Hardware/Software troubleshooting.
Description
• Manage daily operations of IT Helpdesk tickets, user support, and respond promptly to end-user technical support calls.• Diagnose, troubleshoot, and resolve hardware, software, network, and application issues efficiently.• Set up, configure, and install new computers, software applications, user accounts, and network profiles.• Provide advanced support for WAN/LAN network connectivity and troubleshoot infrastructure problems.• Analyze network activity to discover root causes and prevent systematic errors.• Troubleshoot core network services including printing, email services, internet access, and file sharing.• Provide technical support for security applications, including VPN setup and Antivirus management.• Enforce full compliance with company IT policies, security regulations, and protocols.• Run regular system maintenance checks and stay up-to-date with information security best practices.• Perform regular backup and restore procedures for user files and device configurations.• Install system updates and software patches systematically.• Provide support for fingerprint machines and biometric attendance systems.• Maintain up-to-date, accurate inventories of all IT hardware and software assets.• Maintain a detailed knowledge base of technical issues, faults, and solutions for future reference.• Assist in onboarding and training employees on new hardware and software tools.