Requirements
Educational Requirements: University degree in computer science, statistics or equivalent.Special Certification or Training Required: A+ and MCSE certificatesRequired Industry Experience: 2-4 years of experience Technological Requirements: Good experience in PC hardware, MS Windows, and MS Office.Language Requirements: Good Command of English
Description
Support all employees by receiving, categories and disseminates calls.Open, document and follow up cases originated from user/customer calls.Support Network, telephone system and mobile phone push to mail issues.Apply and document primitive customer support in both applications and infrastructure.Handle, document and follow up different stages of issues, user incidents, equipment events and technical problems.Generate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision makingBuild, deploy, and manage desktops and laptops hardware and software.