Requirements
Fluency in English is a MUST.Hands-on experience delivering customer support with great customer satisfaction while maintaining quality and professional conduct.Excellent analytical, numeric, and problem-solving skills, with attention to detail and adherence to regulatory standards.Strong interpersonal and communication skills, with the ability to explain complex financial concepts clearly to diverse clients.Ability to work on-site in Cairo, collaborate in a multilingual environment, and manage multiple client relationships effectively.
Description
OWORKERS is a multilingual Business Process Outsourcing (BPO) company specializing in staff augmentation and back- and front-office operations for global clients. The organization delivers complex data annotation, customer and technical support, data processing, content moderation, human verification, and accounting services in 35 languages. OWORKERS combines AI-driven solutions with human expertise to offer flexible, affordable, and scalable services tailored to client needs. With ISO 27001 and full GDPR compliance, the company operates five delivery centers, including Cairo, and serves many top-tier brands, worldwide leaders, and Fortune 500 companies.OWORKERS has been in business for over a decade and is a multi-award-winning provider recognized in the IAOP 2025 Global Outsourcing 100.Role DescriptionThe Chat and Email - Financial Advisor will:Support clients by Accessing and reviewing informationCommunicating with customersRecording internal notesCategorizing and escalating casesFollowing up on customer issuesAlso, The Advisor is expected to stay informed about market trends, regulations, and best practices to optimize client outcomes and maintain strong long-term relationships.Why join OWorkers?Join a global, multilingual organization with more than 10 years of industry experience.Work in an international business environment supporting global operations.Contribute to structured financial processes and continuous operational improvement.Collaborate with experienced professionals across teams and locations.Build your experience within a growing organization operating across multiple countries.Work Conditions:Setup: On-Site in Degla El MaadiShift: 9 hours including 1 hour of breaks2 days/Week ONLY Saturday and SundayShifts: Rotational 24 hours