Requirements
International certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or a related field is required. Minimum 2 years of experience in a luxury spa, wellness center, or hospitality environment is necessary. Strong knowledge of spa treatments, wellness therapies, and guest care, along with excellent communication and interpersonal skills, are essential. Ability to work flexible shifts, including weekends and public holidays, is also required.
Description
Job Qualifications International certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or a related field Minimum 2 years of experience in a luxury spa, wellness center, or hospitality environment Strong knowledge of spa treatments, wellness therapies, and guest care Excellent communication and interpersonal skills Professional appearance and grooming standards Ability to work flexible shifts, including weekends and public holidaysKey ResponsibilitiesOperational Deliver spa treatments and therapies in accordance with established standards and treatment protocols Ensure treatment rooms are prepared, clean, and fully stocked before and after each treatment Maintain the highest levels of hygiene, cleanliness, and presentation throughout the spa facilities Accurately complete treatment records and guest consultation forms Promote spa services, treatments, retail products, and wellness programs Ensure all equipment and supplies are maintained and reported when repairs or replacements are required Support the daily operation of the Spa, Fitness Centre, Reception, and Retail areas as required Stay up to date with industry trends, treatment techniques, and product knowledgeGuest Service Deliver personalized, professional, and memorable experiences to all guests Conduct guest consultations to understand individual needs and recommend suitable treatments Handle guest requests, inquiries, and concerns promptly and professionally Maintain accurate guest history records and treatment preferences Build strong relationships with guests and encourage repeat visits through exceptional serviceAdministration Maintain accurate treatment records, appointment schedules, and operational documentation Follow all departmental policies, procedures, and standard operating guidelines Participate in departmental meetings, training sessions, and briefings as required Assist with inventory control and stock management of treatment supplies and retail productsHealth, Safety & Financial Follow all hotel and spa health, safety, hygiene, and emergency procedures Ensure equipment is used safely and maintained in good working condition Support cost control initiatives through proper use of products, equipment, and supplies Ensure services are charged and recorded accurately according to hotel proceduresPeople & Culture Foster positive working relationships with colleagues across all departments Support The Chedi Katara's Values, culture, and service philosophy Maintain professional grooming, conduct, and appearance standards at all times Participate in training, cross-exposure opportunities, and professional development activitiesOther Duties Attend all required meetings and training sessions Remain cross-trained in relevant Spa operations and services Carry out any other reasonable duties and responsibilities as assigned by managementAcknowledgement