Requirements
Requires significant leadership experience in trade finance or collections, with a proven track record in revenue growth and P&L management. Must have strong knowledge of trade documentation, UAE regulations, AML/CTF, and excellent stakeholder management and communication skills. A Bachelor's degree in Finance, Business, or Economics is required; professional qualifications are desirable.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Finance, Business Analysis & Consulting
Company Industry
Banking & Financial Services
Overview
This role leads the Dubai business for a trade collections organisation, with full accountability for revenue growth, operational performance, client outcomes and regulatory compliance. You will build and manage a high-performing local team, deepen relationships with exporters, importers, banks, insurers and logistics partners, and ensure consistent delivery across the collections lifecycle.
Key Responsibilities
Own the country P&L, budgeting, forecasting, pricing and performance reporting.
Drive origination and growth across trade collections services (including documentary collections, open account support, dispute management and recovery workflows).
Lead end-to-end operations: case intake, document handling, payment follow-up, escalation, reconciliation and closure within agreed SLAs.
Develop strategic partnerships with financial institutions and trade ecosystem stakeholders.
Implement strong governance, risk controls and client due diligence in line with AML/CTF requirements.
Ensure adherence to applicable regulations and industry standards (including ICC URC 522 and relevant trade practices).
Recruit, coach and retain talent; set KPIs and embed a performance-driven culture.
Oversee client onboarding, service reviews and issue resolution to maintain high satisfaction and retention.
Represent the business with regulators, auditors and key clients as required.
Requirements
Significant leadership experience within trade finance and/or trade collections, documentary operations, receivables management or related financial services.
Proven track record of building revenue, managing P&L and delivering operational excellence.
Strong knowledge of trade documentation, payment terms, collections processes and dispute resolution.
Sound understanding of UAE regulatory expectations, AML/CTF, sanctions screening and compliance controls.
Excellent stakeholder management, negotiation and commercial judgement.
Ability to analyse performance data and implement process improvements.
Outstanding communication skills in English; Arabic is advantageous.
Bachelor’s degree in Finance, Business, Economics or a related field; professional qualifications are desirable.
Willingness to travel regionally as needed.
What Success Looks Like
Consistent growth in new mandates and recurring revenue.
Strong control environment with clean audit outcomes.
Improved turnaround times, recovery rates and client satisfaction.
A motivated, capable team delivering measurable results.
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