Requirements
Requires previous experience in hotel reservations or a similar position, with good knowledge of Opera Cloud systems. Candidates should be confident dealing with incoming calls and emails, possess strong organizational skills, and have excellent interpersonal and problem-solving abilities. The ability to work both independently and as part of a team is essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart.
Join us and become a Heartist®.
Job description
Handle enquiries by email or telephone for group bookings.
Quote and contract confirmed bookings, ensuring both are completed within standard process time.
Manage payments for each group – prepayment deadlines and billback instructions.
Follow up with clients for rooming lists and input ahead of groups arrival.
Balance and check out group bills upon each group’s departure.
Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
Work with the sales team to prepare series contracts, load groups into the PMS and manage negotiated rates.
Keep copies of bills and contracts organised and safely stored for accounting purposes.
Prepare sales updates, pick up and release reports for weekly and monthly updates.
Support the sales team with any additional information (dinner time, breakfast time etc.) for the weekly operations meeting.
Qualifications
Previous experience in hotel reservations or similar position
Good knowledge of Opera Cloud systems
Confidence with dealing with incoming calls and emails
Ability to work alone and as part of a team
Strong organisational skills
Strong interpersonal and problem-solving abilities
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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