✨ AI Summary
Our client, a leader in Information Technology and Digital Solutions, is seeking a Customer Relations Manager in Riyadh, Saudi Arabia. This full-time, permanent role involves leading the customer service team to ensure outstanding customer experience, manage escalations, and improve service quality. Key responsibilities include team leadership, monitoring KPIs, developing improvement initiatives, and coordinating with internal departments. The ideal candidate has prior experience in managing customer service/relations teams, strong leadership, communication, and problem-solving skills, and proficiency with CRM systems.
Requirements
Requires previous experience managing a customer service or customer relations team, strong leadership and communication skills, experience handling customer complaints and escalations, a customer-focused mindset with strong problem-solving abilities, and experience using CRM systems. Excellent organizational and reporting skills are also necessary. Fluency in English is required, with Arabic being an advantage.
Description
Location: Saudi ArabiaEmployment Type: Full-timeJoin our client's growing team!Our client, a leading company operating in the Information Technology and Digital Solutions sector, is seeking a Customer Relations Manager to lead its customer service team and ensure an outstanding customer experience.The successful candidate will play a key role in maintaining customer satisfaction, managing escalations, and continuously improving service quality.Key ResponsibilitiesLead and supervise the Customer Relations team.Ensure a high level of customer satisfaction across all communication channels.Manage customer complaints and complex escalations.Monitor team performance and customer service KPIs.Develop and implement initiatives to improve customer experience.Coordinate with internal departments to resolve customer issues efficiently.Prepare performance reports and recommend process improvements.Coach and develop team members to achieve operational excellence.Ensure compliance with company policies and service standards.RequirementsPrevious experience managing a customer service or customer relations team.Strong leadership and communication skills.Experience handling customer complaints and escalations.Customer-focused mindset with strong problem-solving abilities.Experience using CRM systems.Excellent organizational and reporting skills.Fluent in English (Arabic is an advantage).