Requirements
Requires 10-12 years of experience in a commercial banking acquisition team. Must possess strong communication, analytical, organizational, leadership, and team management skills. Familiarity with banking industry rules and regulations, business banking products, and compliance policies is essential. Proficiency in Excel, Word, and PowerPoint is required.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Finance, Business Analysis & Consulting
Company Industry
Finance, Investment & Asset Management
Job summary / introduction
To manage a team responsible for attracting new-to-bank (NTB) liabilities accounts, ensuring achievement of agreed objectives of growth, profitability, and customer satisfaction. Responsible for business development to increase the bank's market share.
Define goals and key performance indicators for each member of the team and ensure their implementation. Motivate and train the team and ensure the proper code of conduct is followed. Conduct meeting huddles with team leaders and sales officers. Provide guidance and support to the team.
Key responsibilities
Lead sales force for commercial banking liabilities NTB acquisition to accomplish set sales and revenue objectives.
Support the team to achieve sales and revenue objectives for products as per the set business plan.
Support the team to achieve monthly and annual set KPI objectives.
Manage distribution channels.
Ensure recruitment, training, motivation, and retention of assigned staff.
Ensure cross-sell opportunities are tracked and sent accordingly.
Maintain daily sales reports on sales performance and conduct regular performance review meetings with the team.
Enhance transactions on the liabilities book.
Focus on increasing productivity and activity of the teams.
Ensure maximum activation of zero balance accounts.
Focus on increasing foreign exchange revenue on the liability and NTB clients.
Compliance
Ensure adherence to banking regulations and organizational guidelines relating to customer acceptance, data protection, anti-money laundering, and know your customer (KYC) requirements.
Monitor non-compliant activities such as money laundering and coordinate remedial actions with teams.
Respond to relevant compliance and sanctions queries within the required time frame.
Ensure complete and comprehensive KYC of onboarded accounts.
Cooperate with and facilitate internal audit and risk management to address gaps and respond to audit reports within agreed deadlines.
Coordinate with customer service groups and processing units to ensure satisfactory service standards are met.
Ensure there are no lapses on deferrals requested.
Customers
Be commercially effective in the role and consistently keep the customer/client as the focus, ensuring excellent customer service by delivering quality client onboarding experience.
Monitor the performance of all clients onboarded by team members and be responsible for the quality of customer due diligence (CDD) and documentation.
Keep close monitoring of the market and update team members accordingly.
Ensure thorough knowledge of all products, policies, and processes to achieve superior client onboarding experience.
Call random clients to ensure proper information and services are provided.
Understand and resolve or escalate customer complaints to ensure timely resolution.
Learning & growth
Participate in assigned people development and learning & development programmes.
Take accountability for own development by active enrollment and participation with close coordination with the respective team.
Ensure participation in assigned training and development programmes.
Build and maintain effective business relationships with all internal departments.
Coordinate with other departments to ensure processing of applications within prescribed turnaround times.
Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel, and manage their career aspirations effectively.
Internal processes
Ensure implementation of prescribed sales and compliance processes as per the bank's policies.
Implement governance and controls to proactively identify, manage, and minimize or mitigate potential losses to the franchise within the respective area.
Adhere to risk control assessment processes across all areas of the business banking department including selling, client onboarding, fraud control, client application, and KYC documentation.
Adhere to all prescribed internal processes to ensure satisfactory audit ratings.
Bring quality and right customers to the franchise.
Discuss cases with stakeholders and ensure support is provided.
Requirements / qualifications
Good communication and analytical skills.
Appropriate knowledge of modern management techniques and best practices.
Familiarity with banking industry rules and regulations.
Excellent organizational skills.
Results-driven and customer-focused.
Continuous suggestions on changes and ways to improve products.
Ability to build and maintain effective business relationships with all internal departments and branches.
Ability to manage business complexities in view of competition.
Identify cross-selling opportunities for other business divisions of the bank.
Leadership and team management skills.
Service quality and customer handling skills.
Motivated and proactive approach.
Ability to develop and strengthen relationships between team and customers.
Good knowledge of business banking products, compliance policies, and services.
NTB business development abilities.
Good computer skills including Excel, Word, and PowerPoint.
Competitive and ability to work in a multicultural environment.
University degree, MBA, PGDM, sales diploma, or certification preferred.
10-12 years of experience in commercial banking acquisition team.
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally. Our culture rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
Apply Now