Description
Supervise audit and quality assurance activities to ensure effective coverage of assigned departments, processes, and operations.Review business processes and transactions to identify errors, non-compliance, control gaps, and operational risks.Monitor quality performance against defined standards, procedures, KPIs, and service requirements.Review audit findings and quality reports and ensure observations are properly documented and supported by evidence.Coordinate corrective and preventive actions with process owners and follow up on agreed action plans and deadlines.Analyze recurring issues and quality trends and recommend practical solutions to improve processes and reduce errors.Conduct coaching and feedback sessions with team members and relevant departments regarding audit findings and quality requirements.Ensure audit and quality checklists, procedures, and documentation are consistently applied and updated when required.Prepare periodic audit and quality reports and communicate key findings, risks, and improvement opportunities to management.Ensure compliance with company policies, procedures, and applicable regulations while maintaining confidentiality and professional audit standards.