The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically. They are also responsible for oversight of repair estimate price and timing and the “direct from customer” repair process. The Assistant Manager provides management support, direction, and development for staff. In addition, the Assistant Manager ensures all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.
Key Accountabilities
Quality and Service and Excellence
Set goals that align with our luxury brand and meet customer expectations
Measure results through daily order reporting, production reporting, and quality monitoring
Identify obstacles/opportunities that hinder the daily success of the team
Hold the team and yourself accountable to consistently produce high quality work
Implement and monitor process improvements
Foster a healthy and safe workplace through promoting internal Wellness and Safety programs.
Talent Management
Provide leadership to your team by setting clear expectations and holding them accountable
Commitment to hiring top talent that can grow one or two levels
Develop our current talent by closing skill gaps in order to maximize staff potential through projects and stretch assignments
Effectively and appropriately manage employee performance
Collaborate with your Manager to coach and develop staff; effectively delegate work
Crosstrain our department staff and facility wide in order to create a more flexible work environment
Fiscal Responsibility
Plan and forecast for your department taking into consideration historical trends
Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate
Compliance: Understand industry, corporate, and department regulations in order to manage the team appropriately
Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately
ROI Analysis: Understanding the cost/benefit analysis of your actions
Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals
Required Qualifications:
Bachelor’s degree
3 years business experience with management background
Strong initiative and the ability to work without constant direction
Demonstrated ability to identify and provide resolution for areas of improvement
Excellent organizational abilities to manage and prioritize multiple tasks
Strong academic and/or business background with English language usage, grammatical and communication skills
Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)
High ability to collaborate, build strong business relations and influence without direct
Preferred Qualifications:
Proficiency in Tiffany & Co. computer applications (i.e. AS400, MIPS)
Experience working in an operations, technical, or luxury retail environment
Some familiarity with jewelry, watches, clocks and silver products
Experience in direct customer interaction
Analytical experience preferred