✨ AI Summary
The Patient Admin Executive is responsible for a range of administrative duties within a medical facility. Key responsibilities include greeting patients, registering new patients, confirming insurance details, and managing communications via phone and email. The role requires ensuring operations align with hospital policies and procedures, maintaining a safe reception area, and participating in training programs. Additionally, the executive will handle patient complaints professionally, manage duty schedules, and adhere to NMC's regulations, particularly concerning infection control and patient safety. The role also involves supporting quality improvement initiatives, maintaining patient and staff confidentiality, ensuring data accuracy, and verifying insurance coverage and eligibility. A significant part of the job includes managing insurance claims, resolving discrepancies, educating patients on their coverage, and maintaining accurate records of claims and payments. Collaboration with front desk, billing, and clinical staff is expected, along with assisting in resolving billing discrepancies and staying updated on insurance policies and clinic policies. The executive will also be responsible for entering and updating patient information in the system and guiding staff on correct coding practices.
Requirements
Requires a College Diploma in any discipline or related fields. Responsibilities include greeting patients, managing registrations, handling insurance, answering calls and emails, ensuring adherence to hospital policies, and maintaining patient confidentiality. Must be able to handle patient queries regarding claims and approvals, and stay updated on insurance regulations.
Description
Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, insurance, answering calls and checking emails on a regular basis. |