✨ AI Summary
The Engineer, EFT Application Support analyzes and troubleshoots malfunctions in 2nd-level support for EFT/payment system applications, handles customer-reported issues, and escalates production incidents to stakeholders. The role ensures availability of 24/7 production environments, performs installation and deployment of releases, and participates in on-call rotations. It requires a bachelor’s degree and 3–5 years of EFT application support experience, along with strong API/web services/XML, UNIX/Linux, ISO 8583, mobile payments, and shell scripting skills. The position aligns with mid-level experience in finance-related support and emphasizes proactive incident handling and maintenance.
Requirements
Bachelor’s degree in Computer Science, Computer Information Systems, or an equivalent discipline. 3–5 years of relevant experience in EFT application support or a similar technical support role. Strong understanding of client/server communication models. Hands-on experience with APIs, web services, and XML. Proficiency in UNIX/Linux operating systems. Solid knowledge of ISO 8583 standards and financial transaction processing. Experience with mobile payment systems. Working knowledge of shell scripting.
Description
Analyze and troubleshoot malfunctions in running applications as part of second-level support. Investigate and handle customer-reported issues, service requests, and inquiries. Escalate and report production-related issues to internal stakeholders in a timely manner. Ensure the availability and stability of 24/7 production environments. Perform installation and deployment of new releases and fixes for payment system applications. Participate in on-call rotations, handling out-of-hours incidents and notifications related to production issues. Support planned maintenance activities on production environments according to the predefined on-call matrix.