✨ AI Summary
The Patient Experience Officer will be responsible for enhancing patient satisfaction and ensuring a positive, patient-centered care experience within the assigned facility. Key duties include responding to patient and staff inquiries, providing information, conducting daily rounds, identifying and resolving issues, and supporting the patient journey. The role also involves managing informal complaints, assisting with discharge processes, and collecting patient feedback for improvement.
Candidates must have a Bachelor's degree in Healthcare Management, Hospitality, Customer Service, or a related field, with 0-2 years of experience in patient relations, customer service, or a healthcare setting. Fluency in English and Arabic is required, along with strong skills in time management, computer proficiency (MS Office), organization, communication, presentation, analytical thinking, and problem-solving.
Requirements
Requires 0-2 years of experience in patient relations, customer service, or a healthcare-related role. Must possess a Bachelor's degree in Healthcare Management, Hospitality, Customer Service, or a related field. Fluency in written & spoken English and Arabic is essential, along with strong analytical, organizational, communication, problem-solving, time management, and presentation skills, as well as proficiency in MS Office.
Description
DescriptionJob Purpose:To support and implement initiatives that enhance patient satisfaction, address concerns, gather and analyze patient feedback, and collaborate with staff to ensure a positive and patient-centered care experience within the assigned facility.Key Responsibilities And DutiesResponds promptly and professionally to inquiries from patients, visitors, and staff, whether in person or by telephone.Provides accurate and helpful information to patients, visitors, and the public in a clear and professional manner.Performs daily rounds in inpatient rooms, outpatient clinics, waiting areas, and other facilities if applicable.Identifies and documents findings during rounds and takes appropriate actions to resolve issues or escalates them as necessary.Greets visitors and guests and directs them appropriately.Receives and documents informal complaints and forwards them to the Patient Relations team.Attends and supports emergency codes White and Mercy.Assists patients during the discharge process to ensure a smooth and satisfactory experience if applicable.Supports and enhances the overall patient journey by fostering a patient-centered approach.Records all activities and findings related to inpatient rounds if applicable.Maintains an in-depth understanding of the Fakeeh Health Care facility layout and services to provide accurate information and assistance.Resolves customer complaints promptly and logically to enhance satisfaction and improve service quality.Supports the collection and analysis of patient feedback to identify opportunities for improvement.RequirementsSkills And AbilitiesTime management skills.Computer skills MS Office.Organization skills.Communication skills.Presentation skills.Analytical skills.Problem solving skills.Experience0 - 2 years of experience in patient relations, customer service, or a healthcare-related role.EducationBachelor's degree in Healthcare Management, Hospitality, Customer Service, or a related field.LanguageFluency in written & spoken English and Arabic.Licenses / CertificationsN/A