Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
The role
To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To generally promote and ensure good inter-departmental relations.
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
To assist the Assistant Manager / Restaurant Manager in any task outlined or detailed by him/her.
To take time and get to know the guests, and to be committed to service excellence.
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Key deliverables and responsibilities
Planning & organizing:
Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
Contributes to meet or maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Operations:
Attends regular training sessions in line with the departmental policies and procedures, i.e. guest care, product knowledge, grooming standards, up-selling, etc.
Works as per instructions from the immediate supervisor and as per duty shifts, i.e. basic cleaning work, polishing equipment, table setting, collects materials or goods from other departments, etc.
Communicates directly with guests, i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
Handles the guest greeting upon arrival and their seating through the hostess.
Ensures that under no circumstances the entrance is left unattended.
Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
Reports cleanliness and maintenance issues to the immediate supervisor.
Handles guest complaints as per instructions or consults the immediate supervisor.
Does all mise-en-place work according to the whole day service requirements.
Reports any equipment failures or problems to the Maintenance Department.
Passes any maintenance requests to the Maintenance Department.
Participates in any training or development schemes as recommended by senior management.
Attends all regular departmental briefings and contributes to open communication within the assigned team.
Treats guests and colleagues in a polite and courteous manner.
Observes high standards of personal hygiene.
Maintains clean and organized side stations at all times.
Anticipates customers’ needs.
Is flexible in assisting around different areas of the hotel.
Is familiar with the company’s internal policies and safety procedures.
Helps in other areas of the hotel if the situation requires.
Has a complete understanding of and adheres to Swissôtel Al Murooj Dubai policy relating to fire, hygiene, health and safety.
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
Carries out any other reasonable duties and responsibilities as assigned.
Administration:
Works hand in hand with the hostess to ensure the name tag is complete and in proper position.
Ensures business cards and database are handed over to the hostess for the record.
Makes sure all bills are handed over to the cashier.
Ensures all items are charged accordingly in the micros system as per the guest consumption.
Core behaviours
Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Swissotel Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.
Trust: Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.
Relationships: We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.
Drive: We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.
Entrepreneurship: We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.
Qualifications
Job qualifications
College graduate.
Minimum one year of proven experience in a Food & Beverage hostess position or equivalent guest-facing hospitality role.
Proficiency in computer systems and point-of-sale (POS) software applications.
Demonstrated excellence in customer service and interpersonal communication.
Strong command of English, both written and verbal.
Additional information
Directly opposite The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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