Requirements
The ideal candidate will have experience in customer service, admissions, sales, and parent relations, with a track record of excellence in parent relations and community engagement. Strong communication, organizational, and time-management skills are essential, along with proficiency in CRM systems and data analysis tools. A proactive approach to problem-solving and a commitment to personal and professional growth are also required.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Education & Training
About the role
As our group continues to grow, so does our Admissions team. We are seeking exceptional talent with a strong background in admissions, sales, and parent experience who are excited about being part of a dynamic and expanding premium education group.
While we do not currently have a specific vacancy, we are building talent pools for future opportunities within our Admissions teams. This is an exciting opportunity to be considered for roles across our schools in the UAE, including:
The Royal Grammar School
Repton Schools
Horizon Schools
Ranches Primary School
Al Ain English Speaking School
We are looking for individuals who are passionate about delivering outstanding customer experiences, building strong relationships with prospective families, and contributing to the continued success and growth of our schools.
If you are interested in joining a forward-thinking education group and would like to be considered for future Admissions opportunities, we would love to hear from you.
Working with us
Achieving more than you believed possible – that is what constitutes a quality education. At Cognita it is what we strive for in our schools. We want it for our children, and we want it for the people who work for us.
Since Cognita’s launch in 2004, we have built an international network of 100+ schools that serve some 80,000 pupils across twelve countries in the UK, Europe, Latin and North America, South East Asia, and the Middle East.
Cognita’s international network of schools and regional offices, combined with our ongoing investment in the professional development of our people, means we can offer first-class career opportunities with a global dimension. If you want to take your career further, we want to support you in achieving that goal within Cognita.
Purpose
The Admissions & Parent Experience Executive will be at the heart of delivering outstanding customer service, and a high level of support to new and existing parents, acting as the initial and continual point of contact. The role is responsible for supporting the School Leadership Teams and Admissions from initial enquiry to enrollment, as well as maintaining ongoing relationships with families to ensure satisfaction and retention. Your role will require a complete understanding of the school’s activities, events, and policies, to promote the school’s profile, enhance parent engagement, and drive enrollments.
Key responsibilities:
Customer experience champion:
Serve as the first point of contact for new and existing parents, providing exemplary customer service, and ensuring that all feedback is managed with care and professionalism.
Manage and qualify leads, and handle phone enquiries with attentiveness and detail.
Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent, and followed up, and all participants have a memorable experience that showcases the school’s ethos.
Admissions process management:
Support the School Leadership Team and Admissions with developing and implementing strategies to meet and exceed enrolment targets.
Facilitate the collection of necessary documentation from parents, ensuring accuracy and timeliness in our systems. Maintain CRM data integrity and sanity to support informed decision-making.
Maintain a thorough understanding of the school's programmes, policies, and culture to effectively communicate with prospective families.
Community engagement:
Coordinate Cognita’s ‘Voice of the Parent’ as survey champion, provide insights, and develop strategies to maintain and enhance family satisfaction and student retention.
Collaborate with Cognita’s Marketing team to promote newsworthy stories across social media and other channels, ensuring the school’s achievements are celebrated and shared with the community.
Support the organization and delivery of school events, enhancing the school's profile and engagement with both internal and external communities.
Enrolment and onboarding:
Facilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.
Coordinate onboarding for new students, ensuring all introductory communication is timely, informative, and up to date. Action emails for future enrolled families, keeping them informed and excited about joining the school community.
Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.
General responsibilities:
Embody and model the school's values in all communications and interactions, fostering an environment of kindness, fairness, and ethical conduct.
Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well-being of our students.
Respectfully maintain professional confidentiality and follow all school policies and guidelines.
Pursue professional development opportunities and contribute to the overall positive atmosphere of the school community.
Qualifications and experience:
Experience in customer service, preferably in an educational setting, with a track record of excellence in parent relations and community engagement.
Excellent communication skills, both verbal and written, with the ability to engage with a diverse parent population.
Strong organizational skills, with an aptitude for managing multiple projects and priorities effectively.
A proactive approach to problem-solving and a commitment to personal and professional growth.
Required skills:
Exceptional interpersonal, communication, and presentation skills.
Strong organizational and time-management abilities.
Proficiency in CRM systems and data analysis tools.
Personal traits:
Passionate about providing exceptional customer service and contributing to the success of the educational journey.
Empathetic listener, able to understand and address the needs and concerns of families.
If you would be interested in being considered for a future vacancy within Admissions at one of our UAE schools, please apply today.
To support your application, please include your current, up-to-date CV.
Cognita is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.
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