Requirements
Requires strong business acumen and at least 10 years of experience in the travel retail industry, with knowledge of retail trends, brand development, innovation, and the beauty/luxury market. Experience in the Middle East market is a plus. Must possess strong leadership, team-building, and relationship-building skills, with the ability to manage diversity and stakeholders in a multicultural environment.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Retail
L’Occitane Group
The L’Occitane Group is an international group that manufactures and retails beauty and well-being products that are rich in natural and organic ingredients. A global leader in the premium beauty market, the Group has more than 3,000 retail outlets, including more than 1,500 owned stores, and is present in 90 countries. Through its seven brands – L’Occitane en Provence, Melvita, Erborian, L’Occitane au Brésil, LimeLife, ELEMIS and Sol de Janeiro – the Group offers new and extraordinary beauty experiences, using high-quality products that respect nature, the environment and the people in it.
L’Occitane Group is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.
We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
L’Occitane Middle East
The L’Occitane Middle East has 60+ retail stores and an online presence in UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan and Lebanon. We provide our employees with a range of benefits that reflect our importance on staff well-being and enjoyment at work.
Job summary & purpose
The Travel Retail Middle East team oversees the development of Groupe L’Occitane in the Travel Retail markets in the Middle East by building the Group’s brand portfolio through consistent brand visibility and consumer experience. The Director, reporting to the Travel Retail EMEAA General Manager and to the Managing Director for Middle East, will define and execute the operating plans to develop Groupe L’Occitane brands, increase the market share and achieve the net revenues, and operating profit objectives budgeted to achieve a long-term sustainable business. This role will ensure the correct communication between HQ and the JV, and manage, motivate and develop their team in the Middle East.
What you'll be doing
Planning
Together with the TR EMEAA GM and MD – Middle East, will define the best path to achieve the business objectives established for the unit and brand portfolio, in accordance with company’s strategic planning.
Define yearly budgets / targets for the region and review with TR EMEAA Teams and MD for Middle East.
Manage the business objectives on a brand and account level.
Organize regular review meetings for the region.
Identify regional and global industry trends and opportunities (category, clients, brands, etc.).
Identify areas of expansion in the region.
Execution
Run local operating plans (sales, marketing, forecast) and execute local growth initiatives.
Participate in strategic business reviews with key accounts and lead the execution of plans in the region.
Ensure implementation of collaborative planning and follow up on suggested orders.
Become a vehicle for the identification of best practices within the organization and the industry.
Control
Report to HQ all relevant managerial data (KPI and sales and operations reports) of his subsidiary, on a monthly basis.
Be the communication bridge between the subsidiary and HQ, and between the subsidiary and the other subsidiaries.
Management
Lead, manage and develop a team of 2 direct reports (sales and marketing) and around 20 beauty advisors in the region.
Cooperatively engage with the matrix of stakeholders including the JV partners to lead and influence key decisions to deliver business growth objectives.
Evaluate the effectiveness of plans and program and recommend/implement improvements.
What you’ll need to succeed
Key competencies & professional skills
Strong business acumen and experience in travel retail industry (at least 10 years), retail trends, brand development, innovation and digital passion about the beauty and luxury industry. Knowledge of the Middle East market and its macro economical aspects is a plus.
Consumer centric
Entrepreneurial spirit
Managing diversity and multiple stakeholders (HQ and JV)
Flexible and able to challenge status quo and to adapt to new scenarios and business situations by bringing new insights.
Soft skills
Natural leader who through his/her personality and impact is a motivational and efficient/effective leader and team-builder. Solid relationship building skills to manage the relationship between Groupe L’Occitane and the clients effectively.
Ability to interact in a multicultural environment.
Team player and cooperation
Efficient communicator
Integrity and trust
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
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