✨ AI Summary
Oracle is seeking a Customer Success Director to lead a team of Customer Success Executives focused on the Payer and Life Sciences sectors. The role involves driving customer retention, contract-based growth, and maximizing product adoption. The Customer Success organization manages the entire customer lifecycle from onboarding to renewal, guiding customers on their journey to the cloud.
Key responsibilities include achieving team performance goals, identifying expansion opportunities, interviewing and hiring candidates, conducting performance appraisals, and providing career development coaching. The position requires frequent interaction with senior leadership and functional peers. The ideal candidate will have a background in delivering customer success services for Life Sciences and/or Payer customers, with experience in SaaS implementation methodology, retention strategies, and subscription renewals. A successful record in information systems implementations and client experience management is also valued. The role requires 5+ years of experience in Customer Success/Support for SaaS products and at least 5 years in people management. Travel is expected to be 25%.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, flexible vacation, 11 paid holidays, 72 hours of paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires 5+ years of experience in Customer Success/Support for SaaS products, including onboarding, implementation, adoption, value realization, and retention. Experience with SaaS implementations, reviewing project plans, and leading customer success initiatives cross-functionally is preferred. Strong communication and negotiation skills are essential.
Description
Lead a team of Customer Success Executives to drive customer retention and contract based growth, overseeing Payer and Life Sciences teams. With immense market opportunity, product readiness and business focus accelerating, we need market leadership in these areas.
Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers’ journey to the Cloud.
This role will lead a team of Customer Success Executives to attain specific team performance goals; drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationships with Oracle customers. You will also be responsible for Interviewing and making hiring decisions for qualified candidates, conducting performance appraisals, and providing career development coaching. The role also involves frequent interactions with supervisors and/or functional peer group managers and providing regular performance metrics to senior leadership team.