The Tiffany & Co. Polisher performs refinishing on completed repairs, including rings, chain, charms, earrings, bracelets and other new and customer owned items. The Polisher works with all precious metals, including platinum, gold and silver as well as other specialty materials. The Polisher is expected to perform refinishing using standard polishing techniques including gluing, sanding, sand blasting, lapping, hand polishing, plating etc. The Polisher possesses a working knowledge of jewellery materials including metal assay and gemstone identification and sensitivity. Develop deep Tiffany & Co. product knowledge including but not limited to designers, collections, materials, methods of manufacture and repair techniques. The Polisher understands workshop safety and ensures risks are minimized.
Key Accountabilities
Perform repairs and alterations on all assigned orders according to Tiffany & Co. standards.
- Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate.
- Productivity - Meet or exceed established productivity standards based on work mix and role.
- Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized bench and workspace. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures.
Knowledge and development:
- Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
- Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
- Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement.
Service Centre support:
- Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
Occupational health and safety:
- Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
- Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management
- Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.
Required Qualifications
- High school diploma or equivalent
- Minimum 2 years of experience
- All metal type polishing
- Re-finishing including sandblasting, sanding
- Specialty ring polishing including lapping, thrumming etc..
- Gemstone identification and understanding of care steps
- Non-precious stone identification and understanding of care steps
- Flexible work schedule and ability to work overtime as needed
- Strong attention to detail
- Client centric orientation
- Fluent English language skills - Reading, Writing, Verbal
- Ability to shift tasks quickly to meet daily business needs
- Strong initiative and the ability to work without constant direction
- Excellent organizational abilities to manage and prioritize multiple tasks
- Demonstrated ability to identify and provide resolution for areas of improvement
- Ability to inspire trust, fairness, integrity, and professionalism with staff members as well as management
- Ability to work with cross functional teams.
- Detail oriented ability to communicate effectively with different levels of management
- Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
Preferred Qualifications
- Degree from jewellery technical/design program
- Experience with Microsoft Teams
- Tiffany & Co. product knowledge
- Large item polishing including platters, frames and flatware
- Assembly experience
- Watch knowledge