✨ AI Summary
As a Guest Experience Assistant (Venue Host), you will be responsible for creating an energetic, welcoming, safe, and socially engaging environment for guests. Your key responsibilities include welcoming guests, explaining activities, supporting guests across games and sales, assisting with gameplay, resolving simple issues, and promoting positive guest interaction. You will also enforce safety and conduct standards, support busy areas, and help maintain a safe, clean, and welcoming venue.
Requirements
Good spoken English.Friendly, confident, and outgoing personality.Strong communication and customer service skills.Comfortable working in a fast-paced, social environment.Flexible and willing to support different areas.Positive attitude with a proactive approach to helping guests.Previous hospitality, entertainment, leisure, or customer service experience is a plus.
Description
PurposeAs a Venue Host, you’ll be at the heart of the guest experience — creating an energetic, welcoming, safe, and socially engaging environment. You’ll move across the venue, helping guests get the most out of their experience while keeping the venue running smoothly.Key ResponsibilitiesWelcome guests and explain activities, cards, and wristbands.Support guests across all games, queues, and iPad sales.Assist with gameplay and resolve simple issues, escalating faults when needed.Check venue between sessions and report any damage or issues.Promote positive guest interaction and enforce safety and conduct standards.Support busy areas and queues while ensuring all zones remain covered.Help maintain a safe, clean, energetic, and welcoming venue.