Purpose of the role:
KEY JOB RESPONSIBILITIES:
1- Financial
- Understand the budgeted revenue targets and ensure all given targets are achieved as per the directions from the manager. This includes all relevant targets for the parlor
- Ensure consistent upselling of our products to our guest and increase the AUV
- Ensure the ice cream stock is managed as per the company standards and there is zero negative stock variance
2- Customer
- Treat our Guests with all respect at all times and our guest are constantly delighted with polite, respectful, friendly and effective service
- Ensure we increase the guest satisfaction scores
3- Internal Business Process
- Ensure all the set internal processes by GICC and Inspire brands are followed that includes but not limited to the following:
- Food Safety Standards ensure 100% compliance of all the set food safety standards
- Cleanliness – parlor is maintained as per the set cleanliness standards at all time, pertains to all parts of the parlor
- Hygiene – Personal hygiene is maintained as per the set standards and we act as true brand ambassadors of our great brand. Hygiene of the parlors are maintained as per the standards and we constantly try to take it to higher standards
- SOPs – All set SOPs are followed as per the requirements of the organization
- Tools and Equipment’s - sanitation and maintenance of tools and equipment’s are done effectively and as per the set organizational standards
4- People
- Communicate with co-workers, management and customers in a courteous and professional manner
- Uphold the core values of Unity and respect when dealing with people
QUALIFICATION, EXPERIENCE & SKILLS:
• High school and above
• Good English communication skills, Arabic skills is an advantage
• 1+ year of sales/ customer service experience
• Engaging personality with high energy and tenacity to work long hours
• Sales focus and should possess a good selling mindset
• Basic mathematical intelligence