✨ AI Summary
Executive - Operations is responsible for end-to-end warehouse management at the Mondelez distribution center, including inward receipt, putaway, picking, outbound shipping, and inventory accuracy. The role requires planning and supervising a 30+ person team, ensuring batch-wise FIFO/FEFO accuracy, timely GRN and putaway, and maintaining safety and hygiene in cold and dry storage. The candidate will manage stock transfers, resolve inventory and customer-related issues, support P&L within budget, and maintain proactive customer relationship management through timely reporting and escalation handling. A strong emphasis on process compliance, timely escalations, and collaboration with customers and warehouse leadership is essential.
Requirements
The role requires managing operations across warehouse functions including Inward, Putaway, Picking, Outbound and Inventory for a distribution center, with emphasis on batch-wise FIFO/FEFO picking, stock accuracy, and timely issue resolution. The candidate should plan manpower in line with volume, manage a team of 30+ staff, ensure safety and hygiene in storage areas, handle customer and depot queries, monitor P&L within budget, and coordinate with customers for zone/loc finalization and stock transfers. Experience in customer relationship management, timely reporting, and escalation handling is expected.
Description
| Operations management
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- Responsible for all warehouse functions of Inward, Putaway, Picking, Outbound and Inventory of Mondelez DC.
- Need to unload all the SKUs batchwise and ensure timely GR and Putaway.
- Ensure for accurate batch wise FIFO/FEFO picking and dispatches.
- Need to plan required manpower in line with volume fluctuations.
- 30 plus staff needs to be handled independently with teamwork.
- Responsible for Stock Accuracy and batch accuracy.
- Need to analyze and close all the inventory related issues timely.
- Need to ensure good hygiene in cold and dry storage areas.
- Timely redressal of customer/depot queries.
- Need to collect all the PODs regularly and ensure to complete ACCs collection of previous month before 10th of current month.
- Not to compromise on safety of employees and premises.
- Timely escalations to Management on non-compliances.
- Taking care of GIT (Goods In Transit) for timely GRN at stores and RDs.
- Analysis of Stores and RDs complaints and solving within the defined timelines.
- Stock transfers from location to location. DC to DC based on need.
- Zone/locs finalization along with customer.
Regional P & L management
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- Ensure zero debits from customer.
- Avoid productivity loss in Ops to sustain margins.
- Ensure P & L in line within budget.
Customer relationship Management
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- Support in customer based on timely need.
- Resolving customer queries and sending reports timely.
- Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager.
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