✨ AI Summary
The Senior Product Manager Activation and Fulfillment will own the end-to-end downstream onboarding journey for SMEs, including account fulfillment, activation, and funding. This role involves partnering with operations and compliance to drive operational efficiencies and reduce activation turnaround times. The manager will also drive customer communications through an omni-channel approach, manage stationery inventory, and track key activation metrics. Additionally, they will work with operations and compliance to process cases and reduce backlogs, and engage with senior management for buy-in on key initiatives. This position also requires managing a team of Virtual Relationship Managers to achieve results.
Qualifications include a degree in Marketing or a related field with 10-15 years of experience, particularly in the banking/financial industry with a focus on customer acquisition, strategy, design, and implementation. A rigorous, data-driven, and analytical mindset with a proven track record of growing business KPIs is essential. Advanced understanding of optimizing and improving the customer journey, along with experience leading and working with cross-functional teams to deliver common objectives, are also required.
Requirements
Requires a degree in Marketing or a related field with 10-15 years of experience in the banking/financial industry, specifically in customer acquisition, strategy, design, and implementation. Must possess a rigorous, data-driven mindset and a proven track record of growing business KPIs. Experience in optimizing customer journeys and leading cross-functional teams is essential.
Description
- Own the end-to-end downstream onboarding journey including account fulfillment, activation and funding for SME’s
- Partner with stakeholders including operations, compliance etc. to drive operational efficiencies, reducing activation TAT etc.
- Drive customer communications with omni-channel approach to reach customers for additional for customer dependencies (pending docs, info.)
- Manage the stationery inventory and closely track the activation rates, STP%, activation backlog etc.
- Work with Operations / compliance to process case and reduce backlogs
- Engage and influence senior management and major stakeholders for buy-in and support on key initiatives
Manage a team of Virtual relationship managers in KLI to achieve results