Requirements
Requires 1-2 years of experience in housekeeping, administration, or a similar role within the hospitality industry, preferably in a hotel environment. Knowledge of OPERA and MICROS systems is necessary. Strong organizational, multitasking, administrative, and communication skills are essential, along with a guest service-oriented mindset and attention to detail. Ability to handle confidential information with discretion is also required.
Description
Position SummaryRun sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork.Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Qualifications & SkillsMinimum of 1-2 years of experience in housekeeping, administration, or a similar role within the hospitality industry, previous experience in a hotel environment is preferredKnowledge of OPERA, MICROs system Strong organizational, mutiltasks and administrative skillsExcellent verbal and written communication skillsAbility to coordinate with multiple departments and maintain accurate recordsGuest service-oriented mindset with a professional and positive attitudeStrong attention to detail and ability to work in a fast-paced environmentAbility to handle confidential information with discretion and professionalism