✨ AI Summary
The Customer Relationship Executive will handle inbound and outbound customer calls, schedule service appointments, and conduct follow-ups. Responsibilities include managing customer complaints, updating CRM, conducting satisfaction surveys, and preparing reports. This role requires coordination with various internal teams. The ideal candidate will have 2-5 years of customer service/CRM experience, preferably in the automotive industry, with strong communication and follow-up skills.
Key ResponsibilitiesHandle inbound and outbound customer calls.Schedule and confirm vehicle service appointments.Conduct post-service and post-sales follow-ups.Handle customer complaints and coordinate for timely resolution.Update customer details and interactions in the CRM system.Conduct customer satisfaction surveys and collect feedback.Follow up on service reminders and missed appointments.Prepare basic CRM, complaint, and customer satisfaction reports.Coordinate with Service Advisors, Works
Requirements
Requirements
2–5 years of Customer Service/CRM experience, preferably in automotive.
Good knowledge of CRM systems and MS Office.
Strong communication, customer handling, and follow-up skills
Description
Key ResponsibilitiesHandle inbound and outbound customer calls.Schedule and confirm vehicle service appointments.Conduct post-service and post-sales follow-ups.Handle customer complaints and coordinate for timely resolution.Update customer details and interactions in the CRM system.Conduct customer satisfaction surveys and collect feedback.Follow up on service reminders and missed appointments.Prepare basic CRM, complaint, and customer satisfaction reports.Coordinate with Service Advisors, Workshop, Sales, and Aftersales teams.