Manager-Contact Centre.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

🏢 mashreq
📍 EgyptOn-site
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
The Manager-Contact Centre role is a leadership position within the CXC - RBG - Direct Banking Centre-Egypt COE department at Mashreq Global Services. The primary responsibility is to manage and lead a team of customer service representatives, driving customer experience excellence and achieving business goals. This involves developing and implementing strategies to enhance customer satisfaction, monitoring feedback, collaborating with cross-functional teams, and ensuring compliance with policies and regulations. The role also requires overseeing staff training and development, and staying updated on industry trends.
Required Skills
Business, Sales & Management
○HR Management
Soft Skills & Professional Competencies
○Leadership○Communication○Problem Solving○Analytical Skills
Information Technology
○CRM
Hospitality, Retail & Customer Service
○Customer Service
Other
○employee development
Requirements
Requires a Bachelor's degree in Business Administration or Customer Service Management, with a minimum of 5 years of experience in a customer service leadership role, preferably in a contact center environment. Must possess strong leadership, communication, analytical, and problem-solving skills, along with proficiency in customer service software and CRM systems. Knowledge of industry regulations and best practices in customer service is also essential.
Description
We are seeking an experienced and passionate leader to manage our Contact Centre in the CXC - RBG - Direct Banking Centre-Egypt COE department. As the Manager, you will be responsible for driving customer experience excellence and leading a dedicated team. This role offers an opportunity to make a significant impact on our customer service operations and be a key contributor to the success of Mashreq Global Services.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00